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Decision guide · United Kingdom

Managed website and maintenance: what is included?

A managed website combines copy, design, publishing, security and clearly bounded ongoing changes.

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What matters

Decide from the real business need.

WebStartHub handles technical care and agreed small changes. New pages, functions or integrations are reviewed separately.

A monthly status you can check, not an empty promise.

The report identifies the period, evidenced checks, changes and time used, open issues, next steps and approvals needed. A month without content edits is not a month without technical care.

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Good fit

Clear content and a clear next step.

For cafés, restaurants, salons, trades, accountants and other small businesses able to provide and approve information in writing.

Review individually

When functions exceed the package.

Multiple languages or locations, a native shop, complex booking or custom integration are outside the standard scope. The existing Flow process for structured enquiries is included.

FAQ

Answers before the next step.

What is maintained in a month with no content changes?

Hosting, TLS, backups, agreed technical monitoring and a monthly status are part of ongoing care. No invented edits: the status separates checks actually performed, work completed and open issues. Search Console signals are reported where access and data are available; they do not guarantee rankings or enquiries.

What do 15, 30 or 60 minutes of changes mean?

Start includes up to 15, Business 30 and Flow 60 minutes per month for small requested changes. Examples include approved opening hours, a phone number, a photo or a short price-list edit. Actual work determines the time needed; this is not a fixed number of edits or a promise that a rebuild fits. Extra work is agreed in writing beforehand.

What happens when something breaks or a provider has a problem?

We assess detected issues and tell you the next step without waiting for the monthly status. Faults in our implementation within agreed scope are technical care, not requested content changes. We coordinate external-provider problems only with available access. There is no 24/7 SLA or guaranteed repair deadline; testing a form does not prove inbox delivery.

Can you maintain any existing website?

We maintain our own implementation within agreed scope. An existing third-party site, migration, new feature or integration needs review first. Access, technology and the changes you need determine whether a takeover or rebuild makes sense.

What happens if I cancel, and who owns the domain?

The domain, your content, media and client data belong to you. With no setup fee the first 12 monthly payments are required, then care can be cancelled with 30 days’ notice. With an upfront setup fee, the notice period applies from the start. After obligations due are settled, you receive the current static export and your media; Flow can export active enquiries, stages and values as CSV. The hosted portal is not transferred.

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